The strategic partnership is to provide a more personalized, seamless banking journey for Capitec clients South Africa, September 08, 2022 – Customer experience management and… Read More »ISON Xperiences supports AI partner, LivePerson, to transform Capitec’s banking experiences
It certainly would be no overstatement to say that AI (Artificial Intelligence) has propelled the contact centre industry in recent times. Take this for an… Read More »BPO Contact Centres and AI: Taking Giant Strides in 2022
Agent empowerment is fundamental in the CX Management process, especially since the recent pandemic saw Agents having to face sharply rising query volumes, increasing customer… Read More »How does Agent Empowerment drive Customer Delight?
It won’t be wrong to say that the COVID 19 pandemic has forced everybody, including million-dollar businesses, to rethink their back-office business strategies. Companies who… Read More »Ways to Improve Back-Office Operations
