There has been a lot of talk around the digital boom (and AI) in the BPO industry. Contact centres and companies have been working day-in… Read More »BPO Boom: The Need for Customer Interactions in the Digital Age
We at iSON Xperiences believe human interactions will always be vital to any customer service strategy. While new-age technology is a great first line of defence for… Read More »Customer service in the digital age. Do we still need human interaction?
Imagine a world without online shopping – You can’t imagine, can you? Over the last few years, we have witnessed the birth of an increasing… Read More »Why is the e-commerce industry in need of hiring BPO services?
With the growth of a consistent CAGR of 13.2% during the forecast, the BPO industry in South Africa is estimated to be worth USD 3.6 billion by… Read More »South Africa’s rising BPO industry
The unprecedented pandemic amassed chaos, upheaval, and disruption at numerous industrial sectors. From industries like hospitality, aviation, entertainment, BFSI, medical care, and so on. Though… Read More »Work at home agents V/S Call centre agents at premises
By the year 2025, the cumulative demand of business process outsourcing that has been on an exponential rise is estimated to cross the mark of… Read More »Why South Africa for call center outsourcing?
Gone are the days when focusing on customer experience was enough. In this cut-throat competitive scenario of the industry, curating a skilled workforce focusing on both customer… Read More »What are the advantages of diversity in the Customer Experience Industry?
Today’s businesses around the globe are doing their best to cement a strong foot in the outsourcing landscape. Added to this, 2020 has certainly been… Read More »Future of Outsourcing by 2025
Lessening the manual labour and looking for reasonable outsourcing destination nations is not enough to go by. The average labour arbitrage, that too in a… Read More »How intelligent automation is changing the BPO industry
We are living in a dynamic world where business strategies are planned around customer needs and expectations. Industry like ours, in customer experience management, deals… Read More »iSON BPO Journey to International Certification: Where The World Agrees