You are better “Offshore” with us
Offshoring Offerings
Offshoring CX, Human Resources & Debt Management to Africa & India. The Offshoring Services Industry is predicted to be worth $546B by 2026, and a key to achieve transformation arbitrage objectives. Talent shortage is a top emerging risk, The Korn Ferry “Global Talent Crunch” study expects an 85-million-person shortage by 2030 which could equate to $8.5 trillion in unrealised revenues.
“Out and About” our Offshoring Centres
Our Global Offshoring Footprint
Because location matters most.
Where are our Offshoring centres located and what do we offer?
With established Offshoring centres in five of the world’s most highly sought after Offshoring destinations, we have an established, upskilled workforce ready to serve your needs. Our established human resources operational centres ensure we can recruit, upskill and workforce manage, on demand, and at pace.
Impact sourcing has been the cornerstone of our “people first” vision and yes, location matters. Creating jobs in far flung places and making a meaningful difference in the lives of the people we work with is evident always. We call it our X factor, with a resolute mission to improve the lives and livelihoods of 18 000+ employees, often with limited employment opportunities. Providing jobs close to where people live is our social commitment, making the world a better place, one person at a time. In turn our people reward us with great work, delivering excellence to our clients, and our client’s customers, and for this we are thankful.
Offshoring is more prevalent now,
than ever before
Offshoring is more prevalent now, than ever before
The Offshoring Services Industry is predicted to be worth $546 billion by 2026. Companies are leveraging Offshoring to accelerate their transformation journey. Nike, Amazon, Apple, Google, Microsoft, Uber, Shein, to name but a few, have achieved value from Offshoring. Gartner reported talent shortage as the top emerging risk for companies, and a Korn Ferry study called “Global Talent Crunch” expects an 85-million-person shortage by 2030 which could equate to $8.5 trillion in unrealised revenues. With our large talent pool in Africa, we can mitigate these pressing risks.
Therefore, large organisations, start-ups, small, and medium companies are appreciating the benefits of our Offshoring offerings, spanning:
- Energy and Utilities Entities
- Telecomm Companies
- Banking, Financial Services and Insurance (BFSI) Organisations
- Retail and E-Commerce Businesses
- Travel, Events and Leisure Businesses
- Broadcasters
- Healthcare Service Providers
In or Out?
When Should you Offshore?
Offshoring offers you flexibility without capex, by offering an opex based model to scale up or down to suit business requirements. Above all, the best time to Offshore is when you have stability in operations and you’re looking for increased efficiencies in operations and costs. Offshoring can also help expand your footprint and expedite transformation within your business. iSON Xperiences has proven credentials in helping our clients achieve these objectives.
Key factors to consider when choosing your location
How to choose the right offshoring location
Language affluence and accent influence
Access to an educated sustainable skills talent pool with a low propensity for attrition
Countries with reduced geo-political risk
Access to sophisticated telecoms infrastructure
Time zone friendliness to offer real-time solutions
Availability of Offshoring service providers with a proven, measurable track record, and firm footprint in the region
Tech savviness and ability to implement technology solutions to accelerate operational transformation
An attractive tax regime with abundant incentives offered to create jobs in offshore locations
Government support including trade policies, skills development incentives, approvals and permissions
Outsource and smart shore almost everything to an agile and digitally enabled location abroad
About our offshoring delivery success
Our expert leaders and 18 000+ skills pool, have been serving blue-chip clients spanning Telecom, Banking and Finance, Broadcasting and Entertainment, Retail and E-Commerce, Government, Travel, Leisure, and Utilities clients for more than a decade. This is amplified by our presence in 19 countries, and capability to communicate in over 44 languages, across 35 operational sites, with 500 million+ customers under our watch.
Our smart shoring and shared service centres are digitally enabled to afford you flexible workload solutions with interoperable systems and global scale to outsource your services to a global talent pool, run sunset strategies, seasonal peaks and/or respond to unforeseen circumstances so you can react quickly and scale rapidly.
We analyse your workflows, automate the mundane and repetitive tasks, and then segment the other tasks to be completed in the best onshore, nearshore and offshore locations, according to your skills, compliance and technology needs. Our smart shoring solutions combine offshore, nearshore and onshore models into one business model for a seamless approach to harness talent, manage risk and serve your customers in the best possible way with the best possible talent and technology.
Customer
Contact Centre
Human Resources
Credit Management and
Business Process
Business Analytics
Data Security
Our proven Business Process Outsourcing (BPO) Track-record to Scale your Businesses and Transform without Compromise
Transform your BPO Processes with every Imaginable Tech Tool in our Expert Hands
Everest Group ranked us among the top global CXM players in Africa. Our flexible enablement platform for businesses that need help to scale up their workforce, daily business operations, or debt collection solutions, and/or to expand their footprint in Africa, coupled with our established presence in some of the world’s most highly rated Offshoring destinations, ensures we are perfectly placed and trusted by leading companies to:
Reduce geo-political risk
Lower labour costs
Offer a 24/7 solution
Leverage tax benefits and incentives
Access qualified tech savvy and competent talent
Deliver services across time zones
Save on operational costs including rental, utilities, and telecoms costs
Deliver sustainable scalability for business as usual and business “unusual”
Deliver on their impact sourcing priorities, creating jobs, and achieving gender equality
Reduce geo-political risk
Offer a 24/7 solution
Access qualified tech savvy and competent talent
Save on operational costs including rental, utilities, and telecoms costs
Lower labour costs
Leverage tax benefits and incentives
Deliver services across time zones
Deliver sustainable scalability for business as usual and business “unusual”
Deliver on their impact sourcing priorities, creating jobs, and achieving gender equality
Our Awards and Accolades
iSON Xperiences ranked by Everest Group among the top global CXM Players 2023: Africa on the Rise CXM 2023 Report
Offshoring accolades for Africa and India include Ryan Advisory's Most Favoured Global Offshore CX Delivery Awards 2023*
India globally ranked 1st
South Africa ranked 2nd overall and 1st by North American CX Decision Makers
Rwanda ranked 1st by French CX decision makers
Egypt ranked 1st by German CX decision makers
Outsource your Offshoring
Let us build your offshoring centre for you
We have made it our business to achieve our client’s transformation arbitrage objectives. Avoid the headaches of registering your business, procuring premises, sourcing, recruiting, and training staff, procuring equipment and IT infrastructure, and incurring costs of professional services. With our established presence in 19 countries, we can swiftly make one of our existing operating centers yours.